Tian Chan

Tian Chan

Assistant Professor (Information Systems and Operations Management)

Emory University


I am an assistant professor of Information Systems and Operations Management @ Emory University’s Goizueta Business School.

research interests

I am curious about how novel innovations come about. The areas I’m broadly interested in: product design, service design, teams, networks, intellectual property.

Recently I work on (or am learning more about) how user-innovators generate novel product designs; how teams manage interdependencies; and how firms configure/reconfigure their business methods.


I currently teach the undergraduate systems / operations management course.

my story

I am from Malaysia and spent many years studying and working in Singapore. I read quite a bit (fiction and non-fiction both: most recently “klara and the sun”, “sapiens”, “silent spring”, “genghis khan and the making of the modern world”, “the three-body problem trilogy”, “the black swan” and “antifragility”). Also travels (for food and sightseeing), and runs (never more than 5k). Before my PhD I worked for about six years @ PSA International, where I worked on port design and development (evaluating new technologies, prototyping new operations algorithms, hardware and software specification and development, streamlining human work processes, etc.)

This is my CV.

  • Product Design
  • Service Design
  • Teams & Networks
  • Intellectual Property
  • Information Retrieval
  • Data Analytics
  • PhD in Technology and Operations Management, 2016


  • M.S. in Management Science and Engineering, 2003

    Stanford University

  • B.S. in Mechanical Engineering, 2002

    UC Berkeley


Management Associate
Aug 2003 – Jun 2006 Singapore
Analytical modeling and algorithm development for new seaport operations
Manager (Technology and Operations)
Jun 2006 – Jun 2009 Singapore
Consulting on design, development, and operation of seaports
Assistant Professor of Information Systems / Operations Management
Aug 2016 – Present Atlanta
Research and teaching on operations / innovation management.