Tian Chan

Tian Chan

Associate Professor (Information Systems and Operations Management)

Emory University


research interests

Product and service design, group dynamics, networks, different types and sources of novelty.

my story

I am from Malaysia and spent years studying and working in Singapore. Before my PhD I worked for about six years at PSA Corp., focusing on service design in a container port (e.g., hardware and software evaluation/specification, integration of technology to human work processes, prototyping algorithms, operational due diligence).

  • Product and service design
  • Teams and networks
  • Unsupervised data analytics
  • Project management
  • PhD in Technology and Operations Management, 2016


  • M.S. in Management Science and Engineering, 2003

    Stanford University

  • B.S. in Mechanical Engineering, 2002

    UC Berkeley


Management Associate
Aug 2003 – Jun 2006 Singapore
Analytical modeling and algorithm development for new seaport operations
Manager (Technology and Operations)
Jun 2006 – Jun 2009 Singapore
Consulting on design, development, and operation of seaports
Assistant Professor of Information Systems / Operations Management
Aug 2016 – Aug 2023 Atlanta
Associate Professor of Information Systems / Operations Management
Sep 2023 – Present Atlanta
Research and teaching on operations / innovation management.