I am an assistant professor of Information Systems and Operations Management @ Emory University’s Goizueta Business School.
I am curious about how novel innovations come about. The areas I’m broadly interested in: product design, service design, teams, networks, intellectual property.
A sample of the recent research questions I work on (or am learning more about)–does problem-solving necessarily require upfront problem-formulation? how can an innovator leverage on benchmarks and comparisons (e.g., other designs of the same “style”) to improve the value of his/her design? are there specific kinds of inventions where teams with women work better than all-men teams? how should intellectual property protection be tailored for non-technological innovations - e.g., product design and business methods?
I teach the undergraduate process and systems management course (introductory operations / systems management) at the Goizueta Business School.
I grew up in Malaysia and Singapore. I read quite a bit (fiction and non-fiction both: most recently “the three-body problem trilogy” and “antifragility”). Also travels (for food and sightseeing), and runs (never more than 5k). Before my PhD I worked for about six years @ PSA International, a global transportation company based in Singapore, where I worked on port design and development (evaluating new technologies, prototyping new operations algorithms, hardware specification, operational capacity sizing, streamlining human work processes, etc.)
This is my CV.